Friday, April 27, 2007

CNN Assistive Technology Article

Nice CNN Article talking about Screen Readers and other AT solutions.

What technology gadgets do the experts love? CNN.com is asking experts in several fields about their favorite high-tech toys. This week, we asked Paul Schroeder of the American Foundation for the Blindexternal link.

(CNN) -- Blind since childhood, Paul Schroeder is a huge fan of technology because it plays such a key role in his information-driven life.

Whether managing staff as vice president of programs and policy at the American Foundation for the Blind or working on disability-related legislation and policy, Schroeder relies on assistive technology to keep up with colleagues, make notes of meetings on Capitol Hill, stay informed on issues, craft talking points and enjoy himself during some downtime.

He shared some of his most prized gadgets with CNN.com:

PC with a screen reader

Like most working professionals, the personal computer is at the center of my day. But my PC comes with a life-changing software application called a screen reader. Basically, screen readers access information displayed on computer monitors and interpret that information via text-to-speech output.

A screen reader (along with good text-to-speech synthesizers) allows me to write/edit word-processing documents, send or receive e-mails, surf the Web ... you get the idea.

Braille notetaker

When I step into a senator's office, I have about five minutes to discuss a topic that I've researched for months.

The pressure is on, but thankfully my Braille-enabled notetaker allows me to breathe a little easier during these visits. It is essentially a small computer with a one-line Braille display and a Braille-input keypad.

This device is indispensable to me for taking notes, making presentations or reviewing/editing documents. It basically serves as a backup brain by allowing me to pull up my research quickly, present and record new feedback.

The notetaker has plenty of other useful features. I've found the alarm and stopwatch features to be very handy. In fact, I've even used the stopwatch at a swim meet to check my daughter's time before the official posting.

Book Port and BookShare

I've become quite devoted to the Book Port (a text reader and MP3 player especially designed for blind users by the American Printing House for the Blind). The Book Port is easy to use, extremely portable and well-designed as an audio player and text-to-speech converter.

Every morning, before work, I can go to a special Web site called BookShare (featuring books and other information made available for people with print-reading disabilities) and download The New York Times and The Washington Post, to get the important news and trends of the day, so I can keep up with my sighted colleagues.

And, yes, I'll admit that I've become quite addicted to using the Book Port's MP3 playback capability when I'm exercising.

Cell phone with TALKS software

Most people would agree that nowadays cell phones are an extension of the human body. But without TALKS software, my cell phone would remain one of those unused muscles that only gets awakened every couple of years when I try a new exercise routine.

TALKS is a speech-enabling software created by Cingular Wireless that enables the Nokia 6620 handset to function as a talking mobile phone. TALKS gives me full access to the capabilities of my phone, from reviewing messages and phone logs, to creating and editing address/call lists. And the phone's alarm function (accessible through TALKS) has saved me on many occasions. Full Story...


Tuesday, April 24, 2007

Text to Speech Helps Firefighter Ace One of Law Enforcement's Toughest Tests

Text to Speech helps Firefighter Ace One of Law Enforcement's Toughtest Tests



Download this press release as an Adobe PDF document.


Long Commutes Become Valuable Study Time, Thanks to NextUp's TextAloud

Clemmons, NC and New York, NY (PRWEB) April 24, 2007 -- Fire Marshal John Holohan, 43, was committed to excelling on his upcoming exam for Supervising Fire Marshal, as well as finding a way to maximize his long commutes by using the time to study. By using TextAloud, an affordable program from NextUp (www.NextUp.com) that converts text into spoken audio files for listening on a PC or portable device, Holohan was able to use his daily commutes as crucial preparation time for one of the law enforcement industry's toughest and most grueling exams -- and surpassed his expectations in the process.

TextAloudBoxSquare.jpg

I loved being able to work with the pronunciation editor
The test for Supervising Fire Marshal is a formidable one, and involves a thorough understanding of science, law, investigation, logic, and management. Supervising Fire Marshals fulfill a demanding series of duties -- everything from supervisory or administrative work in the operation of a squad, command or special unit, to personal response to major alarm fires, to investigations into the causes, origins or circumstances of explosions or fires. Supervising Fire Marshals also carry a firearm and have the ability to make arrests in the course of their investigations, and they are routinely called upon to testify as expert witnesses in court, as well. They also may be called upon to train, counsel, evaluate, and assign duties to Fire Marshals, review investigative reports on fires, prepare reports, supervise the records of known arsonists, prepare felony complaints, assist the DA in cases for trial, interview witnesses, and more. With so much at stake, test-takers for Supervising Fire Marshal must demonstrate the mastery of such skills beyond question to pass with flying colors.

But it's a lot of knowledge to memorize, and in studying for his test, Holohan quickly decided to try TextAloud Text to Speech to maximize his study time (and retention) so that no hour was wasted during the day as he prepared.

"We have reams and reams of information to study for the exam -- a huge amount of knowledge to cover," comments Holohan, "but with the help of TextAloud, I was able to convert all of the documents into speech for later listening." While converting all of the documents to spoken audio using TextAloud, Holohan also worked with TextAloud's pronunciation editor to personalize diction and pauses. "I wanted the spoken version to be as natural as possible to listen to," he said. Holohan also purchased two premium AT&T Natural Voices to enhance the listening experience, as well. Once the voices and listening style were set to his satisfaction, Holohan then converted everything he had to MP3 files, which he loaded onto his MP3 player and also exported to CD for listening in the car, as well.

"I loved being able to work with the pronunciation editor," he comments, "especially being able to make the listening experience specific to me. With the investment of just a little time and effort, I was able to modify the text as I needed, so that it was easier to study and listen, and so that pauses came more naturally. Once this was done, I could then transfer voluminous amounts of information into spoken audio very quickly. It was well worth the investment of time in the early stages of the process."

He then began the study process, listening for hours at a time each day -- on his daily commutes of up to 3 hours per day, as well as during his free time at home or on the go. "Spending this amount of time with the material each day gave me a great familiarity with the material very quickly," he comments. "And whenever I did read or study, nothing was new. I already had a built-in understanding of the information."

Even more advantageous for Holohan in his studies by ear was the fact that listening to the text enabled him to incorporate changes and updates to the material into his studies almost without effort. "When changes or updates were made to our materials, I was so familiar with what I was studying that I was able to instantly recognize what was new," he comments. "I was able to update my files quickly and easily, and to incorporate the new information into my studies."

For Holohan, TextAloud assisted him in augmenting his understanding of the often complex material necessary for the exam. "The test for Supervising Fire Marshal covers a huge amount of information, from the origin and cause of fires, to investigating steps and techniques, to understanding the laws and codes surrounding violation, investigation and prosecution. But with a few hours each day of built-in study by ear using TextAloud, hearing the information as well as reading and studying it, it made the entire process so much easier. The information became a real part of my knowledge base and long-term memory."

Holohan's study paid off -- after nearly two years of preparation and study, he took the test in 2006, and received word recently that he had scored #5 out of 100 test-takers, and with his official promotion as the next step. In the meantime, he continues his work as a Fire Marshal in New York, managing investigations, working with computer systems while pursuing leads and information, and more.

Holohan still uses TextAloud occasionally, and has even encouraged his kids (ages 10 and 12 years) to use it for their studies. "It's great for trips or vacations -- when they have a lot of homework, they can just export their studies to their MP3 players, just as I did!"

About TextAloud
TextAloud has been featured in The New York Times, PC Magazine, Writer's Digest, on CNN, and more. Hailed by critics and users alike, TextAloud is priced at just $29.95, and is compatible with systems using Windows (R) 98, NT, 2000, XP and Vista. The program is available for fast, safe and secure purchase via http://www.NextUp.com.

About NextUp.com
NextUp.com, a division of NextUp Technologies, LLC, provides award-winning Text to Speech software for consumers, professionals, businesses, educators, and those with visual or vocal impairment, or learning disabilities.

In addition to TextAloud, NextUp.com markets other innovative Windows software designed to save time and deliver vital information. NewsAloud (TM) is a talking personal news agent that finds the stories users want, and then reads them aloud or to portable audio files. WeatherAloud (TM) is a weather application that lets users select and listen to personalized weather forecasts, while StocksAloud (TM) reads stock updates and related news headlines aloud for specific companies of interest. NextUp Talker is an easy and affordable program that allows people who have lost their voices to use the latest in high-quality computer voices to communicate with others. Most recently, NextUp introduced a new text reader, AbleReader, available with the AT&T Natural Voices (TM) for use on Mac computers. Information on AbleReader is available at http://www.AbleReader.com.

NextUp.com also offers TextAloud with optional premium voices from AT&T Natural Voices (TM), NeoSpeech (R), Nuance (R), Acapela (R) and Cepstral (R) for the most natural-sounding computer speech anywhere. Available languages include U.S. English, U.K. English, Indian Accent English, Scottish Accent English, French, Canadian French, Latin American Spanish, Castilian (European) Spanish, Mexican Spanish, Brazilian Portuguese, European Portuguese, Russian, Mandarin Chinese, Cantonese Chinese, Korean, Japanese, German, Italian, Dutch, Belgian Dutch, Danish, Swedish, Norwegian, Polish, and Arabic.

Evaluation copies of TextAloud are available upon request. For more information on NextUp.com or TextAloud, or for other case studies involving users ranging from doctors and lawyers, to truck drivers, musicians, and more, please contact publicist Angela Mitchell at (904) 982-8043 or via AdmitchellNextup.com.

All companies and products referenced in this press release are the trademarks of their respective owners.

Media Contact:
Angela Mitchell
Paranoid PR (for NextUp.com)
AdmitchellNextup.com

Monday, April 23, 2007

Free Online Translation with TTS

LingvoSoft Announces Free Online Translation Service - LingvoSoft Online


New York, 12.04.07 - LingvoSoft http://www.lingvosoft.com, the award-winning software division of world-leaders in micro-translation ECTACO Inc., have announced the launch of the newest web-based translation service that promises to be the one-stop solution for anyone who needs to work with foreign languages. The first online service to offer normally commercial features for free, LingvoSoft Online http://www.lingvosoftonline.com aims to provide visitors to the new site with an array of indispensable translation utilities. Positioning itself to put other similar resources in the shade, it features a selection of tools that can be used to communicate over the web. LingvoSoft Online not only delivers award-winning dictionaries, based on its own exceedingly accurate translation vocabularies but also an online PhraseBook that is able to translate between 45 of the world's most popular languages and their FlashCards language learning utility that promises hours of educational fun.

LingvoSoft product manager Kate Ashley explains it thus, "LingvoSoft has always been about introducing people to the joy of understanding. What better way than to make our most popular software applications available online for free? That way people can share ideas and engage in communication. Which is what the Internet is all about and we want to contribute to making universal understanding the reality that the Internet has always promised but rarely delivered on."

These admirable aims are to be achieved by deploying LingvoSoft's trademark translating dictionaries, phrasebooks and full-text translators. The service is available for over 40 languages but what promises to make it the real winner in grabbing people's attention are its voice capabilities. Unlike other internet-based services LingvoSoft Online provides the voicing of translations out loud using the latest TTS (text-to-speech) technology as well as native-speaker voice narration of the PhraseBook entries. Combined with an advanced spell-check function that finds misspelled and incorrectly entered words and a similar word search that provides a list of synonyms for a give word and you can begin to see why the new service is miles beyond the rest.

And not to leave anyone out, in addition to making its translations available to anyone who visits, LingvoSoft is also offering other website owners the opportunity to put the added functionality of online translation to work for them on their own sites by providing anyone interested with the opportunity to include a LingvoSoft translation module on their pages to increase traffic and keep visitors coming back for more.

To find out about LingvoSoft Online visit http://www.lingvosoftonline.com or contact LingvoSoft Product Manager, Kate Ashley on katea@lingvosoft.com

About LingvoSoft
LingvoSoft is an award-winning developer of translation and linguistic software for all major platforms. LingvoSoft engineers, programmers and linguists are responsible for developing one of the most respected lines of language-learning, dictionary, translation and localization software products for over 45 languages. LingvoSoft programs are known for their quality, effectiveness, and their use of the latest technologies. In addition, the LingvoSoft website also offers the top translation and localization products by other respected developers.

Friday, April 20, 2007

Acapela SmartPhone Offering

Smart phone for dyslexics reads aloud from text files and images of text


19 April 2007

Mons, Belgium. Acapela, a developer of speech solutions, and Motto – Captura, Danish specialists in the development of mobile solutions for people suffering from dyslexia, have launched CapturaTalk, a new device aimed at people with dyslexia and other forms of reading and writing difficulties.

The new software solution, integrated in the HTC TyTN Pocket PC Smartphone, reads aloud any text through voice synthesis. Texts can range from a picture image that the users have photographed themselves with the integrated camera, or a file that has been saved in the PDA’s memory.

Building on the company’s experience implementing text-to-speech solutions in various devices for disabled people, Acapela provided the voice synthesis for CapturaTalk. Acapela’s portfolio comprises 25 different languages with more than 50 individual voices.

The idea behind CapturaTalk originates from the EU-project MELFO (Mobile e@Learning for Dyslexics). Lars-Erik Larsson, Managing Director of Acapela Sweden AB, comments: “We are proud of our collaboration with Motto -Captura and that Acapela was chosen to voice-enable CapturaTalk, a tool that is applicable in many different contexts. There is a great level of interest in tools with integrated speech synthesis on a private as well as professional level, from schools and work places or indeed for personal use.”

More than 2% of the world’s population suffer from severe dyslexia, a handicap that has a strong impact on daily life. The idea behind this new tool is mainly to facilitate easy day-to-day activities for people with dyslexia, reading and writing difficulties and sight problems. You can, for example, photograph different types of written information, such as a sign or a train ticket, and have the texts read aloud through speech synthesis. CapturaTalk also saves any scanned files for possible future use.

John Kristensen, Chairman at Motto – Captura, who has developed CapturaTalk’s software, says: “The software has been developed to give everyone the same right to access written information and to enable dyslexic people with reading and writing difficulties to live more independently. But CapturaTalk can, of course, be used by anyone wishing to have any text read aloud! It is the user himself who decides how he wishes to use the device.”

Thanks to its smooth size and light weight (176 g), the device can be put into a pocket or handbag, and is easily accessible for quick use.

CapturaTalk is available with Danish and English voice synthesis but the company plans to increase the number of European languages available during the course of this year.

Kim Komando talks TTS


Kim Komando hosts the US's most popular nationwide computer show. This week in her Q&A column she talks about Text To Speech.


Q: My father has a hard time reading the computer screen. He's not blind, but his vision has deteriorated quite a bit over the years. He uses Windows XP and Office 2003. I've heard that Microsoft Office has text-to-speech capabilities. How do I use this?

A: In Microsoft Word, click Tools, then Speech. Click Cancel on the prompt, and OK on the warning. A Language Toolbar will be open. It should have a Speak Text button. If necessary, click the arrow on the right to find it. Place the cursor at the beginning of the text to be read. Or, highlight the text you want read. Click Speak Text. This works in Outlook, too. Word must be your editor. In Outlook, click Tools, then Options. Open the Mail Format tab and select Use Microsoft Office Word 2003 to Edit E-mail Messages. Click OK. Follow the same steps to read text as in Word. More...

Thursday, April 19, 2007

Smart Computing - Text To Speech Sounds Better than Ever

Talk To Me

Great article by Andrew Leibman of Smart Computing. Talks about past and present state of technology and a few product reviews including TextAloud recommendation.

Speech synthesis, or the act of generating artificial speech using machines or software, is the fundamental technology behind TTS. Research on the subject predates modern computing. Homer Dudley’s speech synthesis machine, named Voder, could generate human-like sounds, and with the help of a trained operator, serenaded attendees at the 1939 World’s Fair with a warbled rendition of “Auld Lang Syne.” In the 1950s, scientists used electronics designed to emit sounds at frequencies similar to those produced by the human vocal tract, but the results still sounded thoroughly inhuman.

Several decades later, Bell Labs researchers took another approach, called concatenative synthesis. This method employs a limited amount of prerecorded speech split up into its fundamental vowel and consonant sound units, or phonemes, which are then mixed and matched to produce unique words and sentences. The result was a much-improved ability to produce intelligible speech on the fly, but because the number of phonemes being used was rather limited, these systems sounded less than convincing.

As computing hardware improves, TTS algorithms are becoming better able to search for and splice together a greater number of phonemes, which has led researchers to focus more attention on sounds as they occur in context with adjacent sounds, varying pitch in a given sentence, and the stressing of sounds in certain words. As a result, current TTS software can mimic human speech in a much more believable way than its predecessors. More...

Wednesday, April 18, 2007

The TalkingBible Guide 2.2

Dont' think I had seen this one before
The TalkingBible Guide 2.2

Program has entire bible and built-in sapi4/sapi5 TTS. Should be quite good once you updrade voices.

The Talking bible Guide is an electronic book that uses the Microsoft text-to-speech engine.

The Guide is a bible reference of quotes of over 6,000 verses out of 32,000 verses that the bible has. All these verses collected and quoted are arranged in General and Sub topics.

There are 20 General topics in which 142 subtopics are covered. The bible has over 18,000 verses relating to historical events; and about 6,000 devoted to bible doctrines.

Also the Electronic book contains other topics, such as songs, prayers, epistles, bible times and Hebrew word meanings all in an audible format that you can listen and learn in an interactive and easy way.


Accessibility Blog

Nice blog and good post on latest in Screen Reader news
http://www.it-director.com/blogs/Abrahams_Accessibility/2007/4/screen_reader_news_and_views.html


In my earlier article Vista accessible attitude, I mentioned Narrator. I was asked several questions about the functions of this new feature so here are some more details provided by Microsoft.

Windows Vista Narrator was designed primarily to read menus, not be a complete screen-reader tool. For a true screen-reader Microsoft's goal was to build a solid platform for partners. Below is an in-depth description of the technology and Microsoft's commitment to partners.

Microsoft Windows Vista Narrator was designed to provide basic support for users. Narrator is a text-to-speech program (or basic screen-reader) that reads menus without leaving the active window. More...


Text To Speech in Education

Really nice blog entry on TTS in Education
http://www.about2findout.com/blog/2007/04/text-to-speech-and-education.html

I've been toying with Text-To-Speech (TTS). These products allow you to input a text (from a document, typed in, from a web page,...) and hear it out loud via a synthetic, artificial voice.

The million dollar question: is TTS technology good enough today to include in e-learning? The answer: no. There has been a remarkable progress and some premium voices are sounding quite natural. But you can still tell the difference, which distracts a learner from the content. And they are OK for short periods, but you don't want to listen 15 minutes to a TTS voice unless you really have to.

The usage

That doesn't mean TTS cannot be used for learning. I suggest these usages:
  • Inclusive learning: provide TTS as alternative medium for your students with eye or reading problems. Here there is no choice. For them it's either a monotone robot voice or nothing at all. But there are many text readers available -even standardly in the Windows XP or Vista operating system- so rather than include it in your learning package just give blind people one of the available softwares that can read the screen.
  • Short sentences: you can use TTS for short parts of voice, such as an instruction "Click next to see your results" or objectives "In this lesson you will learn nothing useful but it will keep you off the street".
  • Prototyping: the biggest use for TTS is in prototyping. Before you hire a professional and expensive speaker, include TTS audio files in the mock-up of your e-learning course. TTS has as a big advantage you can change sentences at no or low extra cost. Paying someone to rerecord and read one word extra in a sentence is expensive. When the prototype is accepted, go to the recording studio. Much More...

Monday, April 16, 2007

New TTS Voices for Adobe Reader

By now most people know what PDF documents are. This is one of the most popular file formats for documents, ebooks, etc. These are read in Adobe Reader, which can be downloaded at
http://www.adobe.com/products/acrobat/readstep2.html

Many people use Adobe Readers "Read OutLoud" function, on the Edit menu. But this function uses the default SAPI5 TTS voice, which is typically Microsoft Sam. The good news is this voice can be upgraded, and we frequently get questions about improving the voice for Adobe Reader.

Both the AT&T Natural Voices


and the Neospeech voices





can be purchased frompurchased from NextUp.com. After purchase and download of the voices, run the installer for each voice then restart windows. Next, go to the windows control panel via Start->Control Panel, open the Speech icon, and click the Text To Speech TAB. From here, you can select and preview voices. Select the desired voice and then click continue, and this voice becomes the default voice for windows, and will be used by Adobe Reader's Read Outloud function.

Wednesday, April 11, 2007

Audiobooks Popular

Because we have so many users making their own audiobooks with TextAloud, I like to keep an eye on what people are saying about audiobooks. I was an original beta tester for Audible, and have slowly watched as this stuff becomes more mainstream. Also just heard that Apple has now sold over 100,000,000 iPods? That is incredible, especially since they weren't anywhere near the first in the space. Jobs is pretty amazing.

Anyway, neat article
The Use of Audiobooks on the iPod is on the Rise

iPod and MP3 players are becoming omnipresent. Everywhere you go, you see the familiar headphones in someone's ears. And with the busy lifestyles we live, it is no wonder that audiobook sales are soaring. The combination of audiobooks and iPods are now making it possible for people to listen to their books on tape, or audiobooks where ever they go.

Apple and its many retail partners managed to sell 88 iPods per minute in 2006 which totaled 46,432,000 iPods sold. That is more then 1 iPod sold per second! The Christmas season from October and December were obviously the busiest of the year.

IPod sales look to continue to grow in 2007. In the first quarter of 2006, total iPods sold were 8.53 million. It is estimated that for the first quarter of 2007 iPod sales will be over 10 million. Some predict that the new iPhone will slow down iPod sales, but others feel the iPhone will not be competition due to its US $500 Price plus associated fees.

Audiobook sales have also been soaring. In 2005, audiobook sales totaled $871 million. Audio books are getting a boost in sales due to the rise in popularity of downloadable audiobooks which represented 9 percent of total audio book sales in 2005. While that number may seem small, it is a 50 percent increase in sales from 2004. It is fair to predict that audiobook downloads are going to continue to rise due to the rise in popularity of iPods and MP3 players.

Another reason audiobook download sales are going to continue to soar is that as of this year, almost all new cars are now capable of playing digital audio files. 97 million Americans drive alone to work everyday, and commuters are stuck in traffic an average of 62 hours per year. That is 32 percent of the entire U.S. population, and that does not even include those who commute by bike, bus, train or car pool. Now that audiobooks can be played so easily in cars and on iPods, it's easy to see that audiobook download sales are going to skyrocket even further.

It is clear that with the rise in iPods and MP3 players, and the rise in audiobook downloads go hand in hand. Listening to your audiobooks on iPods is a great way to maximize your time. It seems to be harder then ever to find the time to read. We can now find time to read, or rather listen thanks to our trusted iPods and MP3 players.

We can multi-task by listening to our audiobooks as we exercise, clean the house, commute to work, or even just listen to as we relax. In fact, there are several audiobook titles that are designed to help you fall asleep and to relax.

Many businessmen love listening to their sales or motivation audiobooks. Students are listening to assigned literature on their iPods as audiobooks. People are learning a foreign language with audiobooks. And couples are saving their relationships by listening to audiobooks.

Audiobook downloads are priced far better then audiobooks in prepackaged CD's, which another great feature. There are also many free titles to listen to and many quality websites let you listen to five minutes of your audiobook before making a purchase.

It is easy to download your audiobook off of the Internet. You simply select your title, make the secure purchase, then you are ready to download. The download takes seconds to a few minutes depending on the size of the file on most computers. If you have a dialup, you can select the smallest size file for each title which is not as good of quality, but still sounds as good as any audiobook CD you may have purchased from the store. Once you download your audiobook, you can play it on your PC, burn it to disc, or you can load it to your iPod or MP3 player.

After learning how easy it is do listen to an audio book on your iPod or MP3 player, what are you waiting for, go out there and listen to you audio book today!

Tuesday, April 10, 2007

Nice TextAloud Podcast mention

Turn Your Written Text to a Podcast with TextAloud


TextAloud is another paid option that does the same thing. Imagine you have a blog with some valuable information for your students. You would just encourage your students to visit the blog to read your posts, or better yet, teach them how to subscribe to the feed so your new posts are delivered to their favorite reader. If you have a lot of text, it might be fun to turn some or all of those posts into podcasts so students can listen to them.

What’s unique about the $29 TextAloud is that you can buy add on voices that are starting to sound surprisingly life like. You can still tell it is a computer generated voice, but they sound considerably better than the voices you get with Feed2Podcast. But it really isn’t a fair comparison.

Monday, April 9, 2007

Google Labs Gets Into the 411 Business

I tried this yesterday. Try it out, call 1800-goog-411
It asks for city and state, then you give it a business name, it comes back with matches. Choose the match, then you can choose to connect to it directly. Uses voice recognition to decode your answers to prompts, and Text To Speech to read out the matches. Works very well, especially if there is a single or limited number of matches to what you are looking for.

Google Labs has taken the wraps off a new experimental service, Google Voice Local Search, or "Goog 411." The idea is to apply speech recognition and speech synthesis technology to offer local business searches via standard telephones: users just call the service, follow the automated system to enter their queries, and receive results. Goog 411 can even send search results to callers as a text message, saving them the trouble of trying to write down a critical address or phone number while on the go. And, although the service is experimental and may go offline, misbehave, or act strangely, it is available for free in English to U.S. callers. Searches currently cover U.S. business listings.

To access the service, users simply call 800/GOOG-411 (that's 800/466-4411) from any phone and follow the automated system. The service applies speech recognition technologies to figure out what you're searching for, and using speech synthesis to read the results back to you. Users can receive their results as a text message to their current number by saying "text message, and Goog 411 can connect users directly to a found business. Unlike some other automated 411 services, Goog 411 users can't be connected to a live operator, so users searching for something the system doesn't understand may have to get creative with their mispronunciations or try searching for general terms rather than a specific, mis-understood term.

Google isn't the first to get into free 411 services—AT&T already offers its 1-800-YellowPages service, and Free 411 has been around for a while, but Google's growing ubiquity increasingly means businesses are as concerned (or more concerned) with getting their information to Google than they might be about updating local phone directories.

Google hasn't announced any plans for Goog 411; it may be safe to assume that the company might tie Goog 411 into the company's advertising machine if it proves successful. More...

Thursday, April 5, 2007

Nuance Adds Speech Automation to 1-800-YellowPages

By Stefania Viscusi, TMCnet Assistant Editor

AT&T's 1-800-YellowPages Directory Assistance Service has dipped into the benefits of speech technology by integrating solutions fromNuance ( News - Alert) Communications into their service.
With the addition of Nuance's technologies, their service is better automated to provide callers with faster access to the information they desire.
For white page requests, Nuance will provide a better customer experience by including text-to-speech and speech recognition solutions that make it easy for callers to speak their requests and receive spoken responses—for a faster way to find information, without the need for an actual phone book or internet access.
AT&T's (News - Alert) new service is free for callers with the inclusion of sponsored, targeted advertising messages. Nuance's solution is part of an integrated advertising platform offered byVoltDelta ( News - Alert). By adding their speech application to the platform, they are able to offer a name and number search that is dynamic.
"The entrance of AT&T into the market for advertiser- supported DA services validates the business model of this evolving market. We expect the number of free 411 calls to explode as callers discover the service offers a faster, more convenient alternative to other options such as standard yellow pages or traditional internet searches," Mark Thompson, vice president and general manager, Telco search and communications Nuance commented in a statement to the press.
Just yesterday, AT&T announced the addition of new categories to answer to today's modern lifestyle and making it easier to find listings for such things as Animal Chiropractic and Meal Preparation.
Bob Mueller, director of Marketing Communications for AT&T Yellow Pages commented, "Keeping our animals healthy and active, learning online, and buying meals already prepared have become facets of modern life, and we reflect those trends in our books."
Nuance made headlines today with the closing of their acquisition of MobileVoiceControl. The deal, announced just last month, will help Nuance to more quickly deploy speech-enabled services for the wireless industry as well as the mobile search and communications markets.
**Be sure to check out TMCnet’s Whitepaper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents, which are free to registered users.